REGULATORY INFORMATION
Settlement Agreement Solicitors is the trading name of IMR Solicitors, the sole owner of IMR Solicitors is Ian Rimmer LL.B whose Solicitors Regulation Authority I.D. is 189599.
IMR Solicitors is authorised and regulated by the Solicitors Regulation Authority in the United Kingdom with Firm I.D. No. 511356. Our Professional Rules and Code of Conduct are available at www.sra.org.uk.
IMR Solicitors VAT registration number is 281609591.
The address for service for IMR Solicitors is 147 Jeavons Lane, Cambourne, Cambridgeshire, CB23 5FA. Service is not accepted by fax or electronic communication.
IMR Solicitors maintains compulsory professional indemnity insurance (Policy No. UC SOL 3966279) with Travellers Insurance Company Limited of One Creechurch Place, London. EC3A 5AF.
Client Complaints Procedure
We are committed to providing a high-quality legal service to all our clients. When you think something goes wrong, we need you to tell us about it. This will help us to improve our standards. We would always want our clients to raise any concerns a soon as practicable with the member of staff who is undertaking their work. However we accept that there may be occasions when the member of staff is unable to resolve your complaint or you may feel it is sufficiently serious that you want a more senior member of the firm to investigate this matter on your behalf.
If you have a complaint which you feel has not been dealt with satisfactorily by the member of staff concerned, please contact our Complaints Officer – Ian Rimmer (ian@saslegal.co.uk)
What will happen next?
(1) We will send you a letter acknowledging receipt of your complaint normally within three days of receiving it, enclosing a copy of this procedure.
(2) The Complaints Officer will then investigate your complaint. This will normally involve a review your matter file and a discussion with the member of staff who acted for you and may involve asking you to give further information regarding your complaint.
(3) The Complaints Officer will consider whether the matter can be dealt with more informally, for example, by correspondence or telephone, or whether a meeting with you is required. If so, we will then invite you to a meeting to discuss and hopefully resolve your complaint. We will do this normally within 15 working days of sending you the acknowledgement letter. However complaints come in all shapes and sizes and dealing with it may take longer in which case we will give you our reasonable anticipated response time.
(4) We will write to you normally within 15 working days of our complaint discussion with you confirming our final position on your complaint and explaining our reasons. However if the complaint is a complex one it may take longer in which case we will give you our anticipated response time.
(5) If you are not satisfied with our response to your complaint we may, if appropriate at our discretion, refer the complaint to an external firm of solicitors for you to appeal our response to your complaint. We will provide you with details of this external firm if and when required.
(5) If you are still not satisfied, you may be able to complain to the Legal Ombudsman. The Legal Ombudsman will normally only deal with complaints from members of the public, very small businesses, charities, clubs and trusts. Please contact the Ombudsman direct to clarify whether he will consider your complaint. Your complaint must be normally made to the Legal Ombudsman within 6 months of your receiving our final decision on your complaint. You may contact the Legal Ombudsman at:
Office of the Legal Ombudsman
6806
Wolverhampton
WV1 9WJ
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Web-site: www.legalombudsman.org.uk
(6) What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
Privacy Statement
We are committed to protecting the privacy and security of personal information and we will ensure that information you provide to us is kept private and confidential and we will only use it to provide the services you request.
A copy of our Privacy Statement is available HERE or alternatively you can contact our Compliance Officer for Data Protection at our main office address or via email: dataprotection@saslegal.co.uk
Our Transparent Price Commitment
Our Fees for advising you and signing the Settlement Agreement are paid direct by your Employer and are not deducted from your settlement/redundancy/compensation payment. Our fees range from £350.00 - £1,000.00 depending on the complexity of the Settlement Agreement. All are fees are subject to VAT at the rate prevailing at the time of billing.
If you instruct us to do any additional work then our fees our £150.00 per hour plus VAT. Any additional work will be agreed beforehand and we will provide an estimate of our fees before the work is undertaken.